The complete Merch by Amazon solution!

Yes! MerchMetrix Dashboard Extension comes with a 14-day free trial of the Pro tier.

• No credit card required.
• Full access to all premium features during the trial period.
• Perfect for testing advanced tools like ad data reporting, bulk actions, pricing templates, and more.

After the trial ends, you can choose to continue with the free basic version or upgrade to a paid plan.

Note: The Research Tool does not currently offer a free trial, but it has a free tier with limited access.

You can use the free version of MerchMetrix for as long as you want — there’s no time limit.

• The Dashboard Extension includes a free tier with limited features, available even after the 7-day Pro trial ends.
• The Research Tool also offers a free plan with restricted daily access to trending products, keywords, and other tools.

There’s no pressure to upgrade — explore the tools at your own pace and upgrade only when you're ready for more advanced features.

Yes, you can cancel your MerchMetrix subscription anytime — no questions asked.

• Your premium access will remain active until the end of your current billing cycle (monthly or yearly).
• You won’t be charged again after cancellation.
• You can continue using the free version even after your subscription ends.

You can manage or cancel your subscription directly from your account settings by logging into our website.

We generally do not offer refunds for partial billing periods once a subscription has started.

• Your premium access will remain active until the end of your current billing cycle (monthly or yearly).
• If you cancel, your Pro access will remain active until the end of your current billing cycle.
• You can still use the free version after your subscription ends.

In rare cases (such as accidental charges or billing issues), you can reach out to our support team, and we’ll be happy to review your request.

We accept a variety of popular and secure payment methods to make your purchase easy and convenient, including:

• Credit and debit cards (Visa, Mastercard, American Express, Discover, and more)
• Digital wallets such as Apple Pay and Google Pay (available on supported devices and browsers)
• Regional payment options depending on your location

All transactions are processed securely with advanced encryption to protect your payment information and ensure a smooth checkout experience.

If you need help or have questions, we’re here for you!

• Email Support: Reach out to us anytime at contact@merchmetrix.com
• Contact Form: Use the contact form on our website to send a message directly.
• Facebook Group: Join our active community on Facebook to ask questions, share tips, and connect with other MerchMetrix users: MerchMetrix Facebook Group
• Response Time: We usually respond within 24 hours on business days.

We’re here to help you get the most out of MerchMetrix!

Yes, your product and design data is safe when using the MerchMetrix Dashboard Extension.

• The extension only reads data from your Merch by Amazon account as permitted by you; it does not store or transmit your design files or product details to external servers.
• All data processing happens locally in your browser, keeping your sensitive information secure and private.
• We respect your privacy and never share your product or design information with third parties without your explicit consent.
• The extension is built with security best practices to protect your data while delivering powerful analytics and management features.

You can confidently use the MerchMetrix extension knowing your designs and products remain safe and private.

No, neither the developers nor anyone else can see your designs.

• The MerchMetrix Dashboard Extension processes all your product and design data locally on your device (in your browser).
• Your designs and product details are not uploaded, stored, or transmitted to our servers or any third parties.
• We prioritize your privacy and security, ensuring that only you have access to your sensitive design information.
• This local-only data processing means your designs stay private and secure at all times.

You can use MerchMetrix confidently, knowing your designs are completely safe and only accessible by you.